Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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Frequently Asked Questions: Testing phase

How far should the device be from my baby, in order to work?

The device does NOT need to be very close to the baby: it just needs to “hear” the sound clearly. We recommend a distance of 1.0 – 1.5 meters from the baby. If the environment is quite silent, could be even further than that.

Does the device produce radiations that could harm my baby?

The device connects to the normal WiFi you have at home. If you have a WiFi at home, that’s the same signal (actually, it’s weaker than the one you have already at home with your WiFi). The device does NOT produce any GSM / 3G / 4G / 5G … signal (like the one any mobile phone produces), which are actually thousands of times “stronger” than WiFi.

As a father with a small baby myself, that was actually one of the first thing I also asked myself for my daughter.

Can I keep the device, or do I need to give it back at some point?

No, you can NOT keep the device forever. The product is still under development phase, so we will need to recollect it at some point (see next question).

How long can I keep the device?

The testing phase will last a few months since you receive the device: usually we prefer to end it between the 3th and 4th month. Nevertheless, if you want, and find it useful, you will be able to keep the device until your baby is about 6 months old. Then, we’ll ask you to recollect the device.

Can I give it to someone else, if I don’t like it or if I don’t need it anymore at some point?

No. The device is delivered to you, and exclusively for your use with your baby.

If at any point in time you don’t want to keep it, or use it anymore, please contact us and we’ll recollect the device. But you should NOT give it someone else.

What if I break it – for example it fell and break?

In that case, you should contact us. We will recollect the broken device. And we can then simply agree together whether it makes sense to send you a new one.

Do I have to pay something?

Of course not! You will NOT pay any cost – neither now nor never. Shipping costs (both for sending and picking up) will be totally charged on us. Only practical thing, we will need your collaboration for re-closing the packaging for the product, and providing it for the carrier that will collect it back when the time will come.

We’re actually happy and glad if you want to be part of the testing phase, as we’re really interested in hearing what you think about the technology.

How do you handle privacy and data protection?

Key topic!

Ahead of the (potential) confirmation that you’ll take part to the testing phase (and definitely before we ship the device), we’ll send you a “Terms and conditions” document. That document will clarify – according to GDPR – how data will be eventually captured, recorded, stored. And of course we won’t do anything different than what written in that document. To confirm: we do strictly follow GDPR directions in all its parts (indeed, a single mistake could mean closure, for us). I can already anticipate some key points anyway:

  1. We ONLY record baby’s cry SOUNDS. Unlike (for example) Alexa or similar, we are not interested nor capture conversations or talk. Any sound that is not a cry sound is not recorded, registered, or stored. We even have a particular algorithm to “delete” fractions of sounds (within a baby cry) which have not a cry sound itself. We do that both because we don’t need at all those sounds (we’re just interested in cries), but also – of course – for privacy reasons.
  2. At any point in time, you can ask us to receive all sounds we have from you. When you receive them, you can then listen to them. And you can also ask we delete everything if you wish so, and we’ll immediately do that. All this according to GDPR rules as well.

Are the sounds recorded and stored somewhere in a cloud? If so, in which country?

Data are stored in Amazon AWS cloud space. It’s standard & secure cloud storage provided by Amazon, used by most companies in the world. One of the reasons is of course: it’s highly secure. More specifically, data are “physically” stored across multiple devices spanning a minimum of three Availability Zones, each separated by miles across the same AWS Region, that in our case are 3 here in Europe: IrelandFrankfurt and Paris. You can visit this AWS page if you’re interest to know more about how their Data Center work.

How much data traffic does the babyt consume? Could it congest my home wifi?

Thanks to a robuste algoritm, in continuous improvement, BabyT is able to limit the sound token in consideration to the cries of your baby only. This is why data traffic is extremely limited: we are talking about a few tens of MB distributed throughout the day, average.

Therefore: no, there is no possibility at all that the BabyT could affect the performance of your wifi. Even if your baby will cry even well above average .. hoping for you this will no be the case 😉