Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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BabyT, the baby translator

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If you have landed in this page you’re probably curious to know how the Zoundream testing phase works. If you are selected and decide to partecipate, you will receive our prototype solution for families: BabyT.

What is BabyT?

BabyT is an IOT easy-to-use device with the aim of helping you better understand your baby’s needs.

It needs a fixed internet network for communicating with AMSI, our Acoustic MultiStage Interpreter in the cloud.

What you will receive, if you are selected to participate to our testing phase, is a PROTOTYPE in development that you will help us to improve. Therefore,  it is NOT a finished product at the moment.

The device is assembled with certified parts. It is completely non-invasive and is designed to work at a recommended distance between 1 and 1.5 meters from your baby.

If you’re selected, for your participation to the testing phase there will be no cost to you at all (never ever!). All costs are obviously assumed by Zoundream.

Practical steps for the onboarding

So, let’s say you’ve been lucky and you’ve recevied our e-mail: you’ve been selected for the testing! Nice! But now what!?

Below the practical steps you’ll run through (don’t worry .. you’ll be reminded of the steps during the testing itself):

1.Reply for confirming your participation and share your mobile number
That’s important: if we don’t hear back from you, we’ll just assume your’re not interest anymore.
We need your mobile number for the shipping and for contating you back on Whatsapp, that will be our main communication channel during the testing.

2. Sign the Terms and Conditions & Informed Consent documents
After your confirmation, you’ll receive an e-mail from Eversign, the online tool that we use for making thi part of the process pretty straight forward. You will be able to read the pdf and easily sign it directly via PC / tablet / phone.
Your signature is essential to go ahead and receive the BabyT: without both document signed we will not be able to proceed further whir your onboarding in the testing phase. What are these documents for?

  • Terms and Conditions: the document for the usage of the device.
  • Informed Consent: the consent for the processing of the personal data that you will provide within the test, in accordance with the current laws of data protection and privacy (GDPR).

3. Shipping of the device
Once the document is signed, we will contact you back to confirm the details of the BabyT shipment.
Usually, we try to ship it about 2/3 weeks before the expected date of birth.
We ship via MRW in Spain and UPS abroad.

The real testing

Wow! You’ve really received the Baby Translator … it’s not fiction anymore. You have it in your hand: what to do?

4. Configure the device
You are about to have a baby and we know your time is precious: configuring BabyT gets only a few minutes and you can follow the instructions provided in the leaflet and/or in the explanatory video we’ll send you. You can contact us at any time by WhatsApp if you need help with the configuration or if something goes wrong with the BabyT.

5. Use the device
For this you just need .. to have a baby 😉 (A part for that) It’s the easy part: leave Babyt at 1 / 1,5 meters from your baby .. and just let it help you! You just have to keep it charged.
The battery may last less than expected.. remember, as said, it’s an handcrafted prototype, not the final device: please, be patient 😉
And if for any reason anytime you stop using it: no problem, but please contact us back for organizing the collection. As said, we have a limited hardware disponibility, so it’s better to provide a Babyt to a new family that will make use of it.

6. Share your experience
We will contct you via WhatsApp for sending 2 surveys, that are both useful for our research on the interpretation of crying and for knowing your experience as a parent and as a BabyT user:

  1. After about 1 month from the birth date: a few questions about your baby’s habits.
  2. At the end of the test (after 3/4/5 months, depending on how long you’ll decide to use it): the final survey of evaluation for sharing your thought on our technology.

If you want you can also share any opinion / feedback that comes to your mind during the testing, just leaving a message in the Whatsapp chat.

Collecting back the the device

You can finish the test at any time, although in general, as you’ll experience yourself, the effectiveness of the device decrease the more the baby age reaches the 6th month: this can be considered the theoretical limit of usage.

Save the shipping box to reuse it and we will send you the delivery person to collect it.
Important: It is mandatory to return the BabyT and you cannot “loan” it to someone else!

Frequently Asked Questions

How far should the device be from my baby, in order to work?

The device does NOT need to be very close to the baby: it just needs to “hear” the sound clearly. We recommend a distance of 1.0 – 1.5 meters from the baby. If the environment is quite silent, could be even further than that.

Does the device produce radiations that could harm my baby?

The device connects to the normal WiFi you have at home. If you have a WiFi at home, that’s the same signal (actually, it’s weaker than the one you have already at home with your WiFi). The device does NOT produce any GSM / 3G / 4G / 5G … signal (like the one any mobile phone produces), which are actually thousands of times “stronger” than WiFi.

Can I keep the device, or do I need to give it back at some point?

No, you can NOT keep the device forever. The product is still under development phase, so we will need to recollect it at some point (see next question).

How long can I keep the device?

The testing phase will last a few months since you receive the device: usually we prefer to end it between the 3th and 4th month. Nevertheless, if you want, and find it useful, you will be able to keep the device until your baby is about 6 months old. Then, we’ll ask you to recollect the device.

Can I give it to someone else, if I don’t like it or if I don't need it anymore at some point?

No. The device is delivered to you, and exclusively for your use with your baby.

If at any point in time you don’t want to keep it, or use it anymore, please contact us and we’ll recollect the device. But you should NOT give it someone else.

What if I break it – for example it fell and break?

In that case, you should contact us. We will recollect the broken device. And we can then simply agree together whether it makes sense to send you a new one.

Do I have to pay something?

Of course not! You will NOT pay any cost – neither now nor never. Shipping costs (both for sending and picking up) will be totally charged on us. Only practical thing, we will need your collaboration for re-closing the packaging for the product, and providing it for the carrier that will collect it back when the time will come.

We’re actually happy and glad if you want to be part of the testing phase, as we’re really interested in hearing what you think about the technology.

How do you handle privacy and data protection?

Key topic!

Ahead of the (potential) confirmation that you’ll take part to the testing phase (and definitely before we ship the device), we’ll send you a “Terms and conditions” document. That document will clarify – according to GDPR – how data will be eventually captured, recorded, stored. And of course we won’t do anything different than what written in that document. To confirm: we do strictly follow GDPR directions in all its parts (indeed, a single mistake could mean closure, for us). I can already anticipate some key points anyway:

  1. We ONLY want to record baby’s cry SOUNDS. Unlike (for example) Alexa or similar, we are not interested nor capture conversations or talk. Any sound that does not contain a cry is not recorded, registered, or stored. We’re just interested in cries 😉
  2. At any point in time, you can ask us to receive all sounds we have from you. When you receive them, you can then listen to them. And you can also ask we delete everything if you wish so, and we’ll immediately do that. All this according to GDPR rules as well.

Are the sounds recorded and stored somewhere in a cloud? If so, in which country?

Data are stored in Amazon AWS cloud space. It’s standard & secure cloud storage provided by Amazon, used by most companies in the world. One of the reasons is of course: it’s highly secure. More specifically, data are “physically” stored across multiple devices spanning a minimum of three Availability Zones, each separated by miles across the same AWS Region, that in our case are 3 here in Europe: IrelandFrankfurt and Paris. You can visit this AWS page if you’re interest to know more about how their Data Center work.