ARTIFICIAL INTELLIGENCE POLICY
Values and Responsibilities
At Zoundream, we have always recognized the critical importance of trustworthy and accountable AI systems in all aspects of our operations. In 2025 we decided to formalize this commitment to responsible AI by implementing an Artificial Intelligence Management System (AIMS) compliant with ISO/IEC 42001:2023 standard.
Zoundream’s objectives for responsible AI align closely with our business goals, while meeting legal, ethical, and societal obligations applicable to our activities.
Our AI governance aims to ensure compliance with the European Union Artificial Intelligence Act (EU AI Act) as well as other AI-specific regulations and ethical guidelines in countries where Zoundream operates.
Beyond legal compliance, we are dedicated to meeting the expectations and requirements of our clients, partners, and users regarding responsible AI use, transparency, fairness, and accountability. All stakeholders, including clients, partners, users and the general public, can contact us directly at [email protected] to raise any concerns about our AI systems. Information received will be managed with strict confidentiality.
Across all levels of the company, there is a shared commitment to uphold responsible AI principles, including fairness, transparency, human oversight, and accountability, as well as implementing the controls and safeguards defined in our AIMS.
We require all Zoundream to comply with our established AI governance policies and procedures, with a steadfast focus on ensuring the ethical use of AI and the protection of personal data.
Zoundream is committed to ensuring that its personnel understand their roles and responsibilities in relation to AI, including the potential impacts of AI use and the importance of responsible practices, and providers ongoing training and awareness across the organization regarding responsible AI.
Our responsible AI approach adheres to core principles:
- Accountability ensures clear assignment of roles and responsibilities throughout the AI lifecycle, supported by robust oversight and impact assessments.
- Fairness ensures that our AI systems avoid bias and provide equitable outcomes across diverse user groups.
- Transparency guarantees that users and stakeholders understand how AI systems work, as well as their capabilities and limitations.
- Human Oversight ensures that AI systems support—not replace—human judgment, with clear guidelines for intervention.
- Reliability and Security safeguard the stable operation of AI systems and the protection of the data they process.
- Privacy ensures personal data is handled responsibly, with explicit consent and strong safeguards.
At Zoundream we embed “responsibility by design” and “responsibility by default” into our development process for new AI solutions, ensuring that ethical and regulatory considerations are integrated from the outset.
Zoundream is dedicated to continuous improvement. We regularly review and update our responsible AI management practices to ensure they remain effective, proportional to risks, and aligned with evolving legal, technical, and societal expectations.
Last updated: [15/07/2025]
